Testimonials

Testimonials

"I feel more in control of my life"

"I love living here, the staff are always on hand to help me, I have gained more confidence since I've been here"

'H' has settled so well with you at Chesterholm, it's a credit to you and your staff that she made the transition so well after many years in hospital and has made many new friends.

Each member of your staff are like family to 'G' and are always so welcoming when I visit. 'G' has started to interact with the other residents which is wonderful to see.

It has been great to spend some 'quality' time with Mum, and to see her in such good form. Needless to say its all down to the dedication of you and the 'team'

"With the support of the Chesterholm team I have managed to live independently now for 3 years. Your ongoing support means the world to me."

"We cannot praise highly enough all your wonderful staff and Sue has always been so supportive and a good friend. Chesterholm has such a wonderful family feel."

"It has to go on record that Chesterholm is the only place of its kind that M can call home, the support and caring that she receives means the world"


Q. Is the Care Home Registered?
A
. Yes, the Home is registered with the Care Quality Commission to care for 15 residents and is managed by Beccy Clarke our Registered Manager with many years of experience.

Q. Can we see any documentation as to the Home and Care standards?
A.
Yes, the Home's Care Quality Commission Inspection Reports and Care Home Guide can be found on display both at the Care Home and by clicking on the following link

Q. What happens before I come into the Home?
A.
Prior to admission, the Proprietor and Manager will make an appointment to visit you at home or in hospital. This allows us to carry out an assessment of your care needs. Although you may need some help in caring for yourself, we hope you will continue to undertake those daily tasks you are currently able to do. Your "personal carer", will be professionally qualified, and will help to plan a programme of individual care to ensure you get the help you need.

Q. Can I have a lie in if I feel like it?
A.
Of course you can. You can simply request breakfast at a later time.

Q. Will I have a Care Plan?
A.
A Care Plan will be tailored to meet your individual needs. You can be closely involved with this if you wish. It will be reviewed on a regular basis. A copy of the Care Plan can be obtained from the manager as required.

Q. Can my family visit me?
A
. Yes, most Service users in our Home remain in close touch with their family. We think this is very important, and as well as calling to see you, we would like them to become involved in the life of the Home. Visitors are most welcome in the Home at any time. Relatives are also welcome to stay for meals.

Q. Can I bring my own items of furniture?
A.
Yes, as long as the items are able to fit practically within your bedroom and meet the fire safety regulations.

Q. What if I need to see a Dentist or the Optician?
A.
We have a visiting Dentist and Optician who will call whenever needed.

Q. Can I have a pet?
A..
This would be possible but of course dependant on the care needs of the pet, but we would consider it.

Q. What is the continuity and level of staffing like in the Home?
A.
We are very fortunate that our staff remain loyal and committed to Chesterholm Lodge and have therefore remained in continuous service for quite some time. Staffing levels are always set to ensure that staff have sufficient time to care for the Service users needs. In the 26 years that we have been operating we have never employed agency staff as we only like to use regular staff who are known to the Service users.

Q. What arrangements, if any, are made to cater for religious requirements?
A.
At Chesterholm Lodge we accept and respect all religious denominations. We have links to most of the local Churches and religious organisations and your own Minister/ Priest is welcome to visit you at any time. Families or friends are welcome to take you to organised services. We have a monthly communion service, held in the Home.

Q. Who will look after my medication?
A.
All medication prescribed by a Doctor are stored in secured medicine cabinets and are dispensed at the prescribed times by a member of staff. If a Service user chooses to dispense their own medication, this can be arranged with the agreement of the resident's GP. All staff are qualified in the 'safe handling of medication'

Q. Does the Home have a formal contract stating terms of Residency?
A.
Yes, we have a full and comprehensive contract that has been compiled in accordance with the Office of Fair Trading guidelines to ensure ease of use.
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